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Step 6: First test call

Now you hear your agent in action. You call its number, have a short conversation, and then review the call in Voicent.

Before you start

  • Your agent is built in Retell and synced into Voicent. See Step 5.
  • The agent is assigned to a phone number. On the Phone Numbers page, the number's Call Agent shows your agent's name.
  • Your knowledge entries show Synced. See Step 3.
  • Have a phone handy that is not the agent's own number.

About the Test Call step and the Test Call Simulator

The onboarding wizard's Test Call step shows a sample number and a Start Test Call button. The Test Simulator page in the sidebar shows a preview of a future testing console, with sample transcripts and tool traces. Neither one places a real call yet, and neither does the Test tab or Test Agent button on an agent's details page. For now, test by calling your agent's real number, as described below.

1. Plan a short script

Decide what you will ask before you dial. A good first test covers:

  • A greeting. Does the agent open with the right first message?
  • A question from your knowledge base, such as "What are your hours?"
  • Something the agent should not handle, to see how it responds.
  • A clear goodbye.

2. Make the call

  1. Go to Phone Numbers and copy your agent's number.
  2. Call it from your phone.
  3. Follow your script. Speak naturally, and try interrupting the agent once.
  4. Hang up when you finish.

3. Review the call

  1. In the sidebar, click Conversations.
  2. If your call is not listed yet, click Sync from Retell and wait a moment.
  3. Find your call. It shows the agent, the phone numbers, the duration, and the time.
  4. Click View Details. Read the Transcript and play the Recording. Check the Sentiment and Status.

Ask yourself:

  • Did the agent give correct answers from your knowledge base?
  • Did it sound natural, and did it handle the interruption?
  • Did anything feel slow or confusing?

4. Improve and test again

  • Wrong or missing facts: add or edit entries in the Knowledge Base, then click Sync to Memory.
  • Wrong tone or behavior: edit the prompt in Retell, then click Sync from Retell on Voice Agents.
  • Voice or speed issues: change the voice settings in Retell, then sync again.

Repeat the test call until you are happy with the result.

You're ready to go live

Once your test calls go well, share the number with customers, or start an outbound campaign from Outbound Campaigns. Track results over time on the Analytics page.

Learn more

What's next

You have finished the setup checklist. Go back to Get started to review, or read Key concepts to learn about campaigns, workflows, and integrations.