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Activity Log

What it's for

The Activity Log shows each time Voicent AI used one of your connected integrations. For example, it records a contact lookup in your CRM or a message sent to Slack. Each entry tells you which integration was used, what it did, whether it worked, and how long it took. Use it to confirm your workflows are running, and to find out why an integration step failed.

Who can use it

Anyone who can open the workspace can view the Activity Log. It shows activity for the workspace you have selected. Switch workspaces to see a different workspace's activity.

Read the summary

Four cards at the top give a quick health check:

Card What it shows
Total Actions (24h) How many integration actions ran in the last 24 hours.
Success Rate The share of those actions that succeeded.
Avg Duration The average time an action took, in milliseconds.
Errors (24h) How many actions failed in the last 24 hours.

Note

The summary cards always cover the last 24 hours for the whole workspace. They don't change when you use the filters below.

Browse activity

The table lists the most recent activity first. Each row shows:

  • Timestamp: when the action ran, in your local time.
  • Integration: which integration was used.
  • Action: what it did, such as a contact lookup.
  • Status: Success, Error, or Timeout.
  • Duration: how long it took.

The table shows 50 entries at a time.

  1. Click Next to see older entries.
  2. Click Previous to go back.
  3. Click Refresh at the top right to load the latest activity.

Filter activity

Use the filters above the table to narrow the list.

  1. Pick an integration from All Integrations.
  2. Pick Success, Error, or Timeout from All Statuses.
  3. Set a start date and an end date in the two date boxes.

To clear a filter, set it back to All Integrations or All Statuses, or clear the date box.

Tip

The All Integrations list only includes integrations that appear in the entries currently loaded. If you don't see the one you want, clear the other filters first.

View the details of an entry

  1. Click any row in the table.
  2. The Activity Detail panel opens on the right. It shows:
    • the Integration, Action, Status, Duration, and Timestamp
    • a Workflow Run link, if a workflow started this action. Click it to open the Workflows page.
    • an Error box with the error message, if the action failed
    • Request: a summary of what Voicent AI sent to the integration
    • Response: a summary of what the integration sent back
  3. Close the panel to return to the list.

Find out why an integration failed

  1. Set All Statuses to Error.
  2. Click a failed entry and read the Error box.
  3. If the message points to bad credentials or missing permissions, go to Integrations. Run Test Connection on that card and fix the settings with Configure.
  4. If the integration shows Circuit Open, click Reset on its card after you fix the problem.

Troubleshooting

  • "No activity yet." No integration actions have run in this workspace yet. Entries appear once your workflows start using integrations. Check that you have the right workspace selected.
  • An error message with a Retry button. The log couldn't load. Click Retry. If it keeps failing, refresh the page or sign in again.
  • Many Timeout entries. The other tool took too long to respond. Check that tool's status, then watch the log for new entries.