Tenants¶

What it's for¶

A tenant is a customer organization on Voicent AI. Each tenant has its own users, workspaces, and settings. The Tenants page lists every tenant on the platform and lets Voicent AI staff create new ones.

Who can use it¶

This page is for Voicent AI platform staff only. It requires a Superuser account. The Tenants item doesn't appear in the sidebar for anyone else, including customer admins. If someone else opens the page, they are sent away or see "You don't have permission to access this page."

Note

If you are a customer admin, you don't need this page. Manage your own team on Users and your workspaces on Workspaces.

See all tenants¶

The page title shows Tenant Management. The table lists each tenant with:

Column	What it shows
Name	The organization name, with the company name below it.
Slug	The tenant's short name.
Status	Active, Trial, or Suspended.
Subscription	The tenant's subscription tier.
Usage	Minutes used this month out of the monthly limit, and total calls.
Created	The date the tenant was created.

To find a tenant, type a name, company name, or slug in Search tenants....

Create a tenant¶

Click Create Tenant.
Enter the Organization Name and Slug. Both are required.
Optionally, enter the Company Name and Billing Email.
Under Admin User, enter the first admin's First Name, Last Name, and Admin Email. The email is required.
Click Create Tenant.

The new tenant starts with the Trial status. Its first admin is invited by email and can then invite the rest of their team.

Work inside a tenant¶

Use the tenant switcher at the top of the sidebar to switch into a tenant. You can then use its workspaces, settings, and billing as that organization.

Troubleshooting¶

"Failed to create tenant" with a reason. The tenant wasn't created. Read the reason, fix the details, and try again.
"Tenant created, but the invitation email failed." The tenant and its admin account exist, but the email didn't send. Don't create the tenant again. Follow up with the admin directly.